Terms of sale

Draft document. This text is a working template that must be reviewed and validated by a legal professional before being considered final. It is neither legal advice nor a guarantee of regulatory compliance.

1. Purpose

These terms of sale govern the services and digital product sales offered by SAM AT TECH SUARL (“SAM AT TECH”) to its customers, whether individuals or businesses.

2. Quotes and orders

Every service starts with a request (form, email or WhatsApp), followed by a quote or written confirmation from SAM AT TECH stating the price and terms. The order becomes firm once accepted by the customer and the agreed payment has actually been received. Amounts shown on the website, including those of the simulator, are indicative.

3. Prices

Prices are expressed in Tunisian dinars. Unless otherwise stated, they are subject to VAT at the applicable rate (19% at the time of writing) and to the stamp duty applicable to invoices (1 TND). The final tax treatment appears on the invoice.

4. Payment

• Tunisian bank transfer
• D17
• Flouci

Payment methods planned at launch. Payment is not automated on the website: instructions are sent with the order confirmation. A screenshot alone is not sufficient proof of payment; the service starts once receipt of funds has been verified.

No bank details are published on the website: they are provided individually with the order confirmation.

5. Facebook advertising and Meta Ads campaigns

The price includes the advertising budget, paid to Meta for delivery, and a fixed management fee of 15 TND excl. tax. Ad delivery is subject to Meta's advertising policies; Meta may reject, limit or stop an ad. SAM AT TECH has a best-efforts obligation: no result (reach, sales, followers) is guaranteed. The customer warrants holding the rights to the promoted content. SAM AT TECH never asks for the customer's password; access is granted through page roles or partner access.

Refund terms for unspent budget when a campaign is rejected or stopped are to be specified when this document is validated.

6. Licences and digital products

Licences are ordered from authorised suppliers once payment is confirmed, then delivered electronically under the publisher's terms. Availability is confirmed before ordering. Use of a licence is subject to the publisher's licence agreement. Return or refund terms for a key already delivered are to be specified when this document is validated.

7. AI tools coaching

This is an assistance and training service. It does not include the supply or resale of subscriptions to third-party services; customers subscribe themselves, with their own account, with the relevant publisher.

8. Lead times

Lead times are stated on the quote as estimates and run from receipt of payment and of the necessary materials supplied by the customer.

9. Cancellation and withdrawal

Cancellation terms, as well as any right of withdrawal provided for by Tunisian e-commerce regulations and its exceptions, are to be defined with your legal adviser before publication.

10. Liability

SAM AT TECH uses the means necessary to perform its services properly. It cannot be held liable for indirect damage, nor for decisions, outages or policy changes by third-party services (Meta, software publishers, hosting providers, payment operators).

11. Personal data

Data collected is processed in accordance with the privacy policy.

12. Governing law and disputes

These terms are governed by Tunisian law. In the event of a dispute, an amicable solution will be sought first; failing that, the competent courts of Tunis will have jurisdiction, subject to applicable mandatory rules.

Working version — last updated: November 2026.